At Effyismart, we are committed to offering high-quality products and excellent customer service. If your bag is damaged, defective, or does not match your order, we will gladly accept a return or provide a replacement.
Eligibility for Returns
- All return requests must be made within 7 days of receiving the product.
- The item must be unused, in its original condition, and include all original packaging and accessories.
- Please do not use the bag, as we will not consider returns once it has been used.
Return Process
- To initiate a return, please contact our customer service team with your order number and reason for the return.
- Our team will respond within 1-3 business days and provide the return address along with further instructions.
Refunds
- Once we receive and inspect the returned item, we will process the refund within 1-3 business days.
Important Notes
- We do not offer refunds for changes in preference regarding color or style.
- Returned items that are damaged, used, or missing parts may not qualify for a full refund.
We value our customers and understand that satisfied, returning customers are more important to our success than one-time purchases that leave a bad impression. If you have any questions or concerns, please feel free to contact our customer support team. We are always here to help.