We are committed to delivering your orders in a timely and efficient manner. Please review the following delivery information to ensure you understand our processes:
1. Processing Time
- All orders are processed within 1-3 business days after receiving payment. You will be notified when your order has been shipped.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you of any significant delays.
2. Shipping Methods & Delivery Time
- Shipping Methods : DHL, UPS, FEDEX, EMS, etc.
- Estimated delivery time is 7-14 business days, depending on your location.
Delivery times are estimates and may vary due to factors such as customs processing, shipping carrier delays, or public holidays in your region.
3. International Shipping
We deliver to a wide range of international destinations. You are not required to pay taxes or duties, as we mark the package as a gift or with a low value to avoid customs fees. This method is 99.9% effective. However, in the rare case that such fees are incurred, we are not responsible for covering them.
4. Tracking Your Order
Once your order has been shipped, we will provide a tracking number via email so you can monitor your delivery status.
5. Lost or Delayed Shipments
If your order is delayed or lost in transit, please contact us at [email protected] so we can investigate and resolve the issue. If an order is lost, we will arrange for a replacement shipment or issue a refund. We are not responsible for delays caused by customs or other unforeseen events, but we will do our best to assist in tracking and resolving any issues.